Privacy Policy

1. About this policy

Scrubhubb ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Residential or business address (for service delivery)
• Message content submitted via our contact or booking forms

We only collect information that is reasonably necessary to provide our cleaning services or respond to your enquiry.

3. How we collect information

We collect personal information directly from you when you:

• Submit a contact or booking form on our website
• Call or email us directly
• Engage us to perform cleaning services

4. Why we collect information

Your personal information is used to:

• Respond to your enquiries and booking requests
• Schedule and deliver cleaning services at your property
• Send booking confirmations and service-related communications
• Improve our services and website

We will not use your personal information for direct marketing without your consent.

5. Disclosure to third parties

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Our cleaning staff, to the extent necessary to perform your booked service
• Service providers (such as email and hosting providers) who assist us in operating our website and business, under confidentiality obligations
• Law enforcement or government bodies if required by law

6. Storage and security

Your personal information is stored securely and protected from misuse, interference, loss, unauthorised access, modification and disclosure. We retain your information only for as long as it is needed for the purpose for which it was collected, or as required by law.

7. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.

8. Cookies and analytics

Our website may use cookies or similar technologies to improve your browsing experience. Cookies do not identify you personally. You can disable cookies through your browser settings, though this may affect some website functionality.

9. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us first. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact us

For any privacy-related questions or requests, please contact: